Z A R I E X I M

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Refund Policy

At Zari Exim, we value your satisfaction and strive to provide accurate and reliable trade data and related services. Due to the nature of our business, which involves access to digital content and datasets, our refund policy is outlined below.

1. Digital Product Refund Policy

All data and services provided by Zari Exim are delivered digitally and are considered non-returnable. As such, once access has been granted or data has been delivered, no refunds will be issued except under the conditions outlined below.

2. Refund Eligibility

We may consider a partial or full refund in the following scenarios:

  • You have been charged twice for the same service or subscription.
  • You have not received access to the data/product as promised within the expected delivery timeframe (usually 24–72 hours after confirmation).
  • The data provided is substantially different from what was advertised or agreed upon in writing (must be verifiable).
  • Technical errors caused by payment gateway failure, resulting in unsuccessful service delivery.

Refunds will not be issued for:

  • Change of mind after the purchase.
  • Inaccurate data due to external factors (e.g., outdated government sources or third-party delays).
  • Claims made more than 7 days after data delivery.

3. How to Request a Refund

If you believe you are eligible for a refund, please contact us at:

📧 info@zariexim.com
Include the following in your email:

  • Your full name and contact email
  • Order/Invoice ID
  • Reason for the refund request
  • Any supporting documentation or screenshots

We will review your request and respond within 5 business days.

4. Dispute Resolution

Before initiating a dispute with your payment provider, we encourage you to contact our support team. We are committed to resolving your concerns fairly and efficiently.

5. Changes to This Refund Policy

Zari Exim reserves the right to amend this Refund Policy at any time. Updates will be posted on our website with the effective date.

Effective Date:
If you have further questions about our refund policy, please reach out via our Contact Us page or email us at info@zariexim.com.